Why I like Delta

  • Posted by supsupmo on June 11th, 2008 filed in Observations

There’s a lot of heat and lots of talk about why airlines suck these days.  Long lines, long waits, bad customer service, paying for checked luggage, $100 fee for changing a flight (shame on your JetBlue), etc…

In spite of it all, I want to take a quick moment and point out two of the things I think that Delta is doing correctly.  They might be small things, but I’m all about the “small things” and those are big in my book.

  1. 24hr full refund policy on delta.com - Yes, that’s correct.  If you didn’t know, you can order your tickets on delta.com and if you change you mind within 24 hours, you can change or cancel your reservation and get a full refund.  I don’t know if any other airlines do this, but this is one reason why I love delta.com.  Very often I’m booking my tickets late at night and I’m extremely tired.  I can then wake up the next morning and check my itinerary to make sure it’s correct.  Freakin’ awesome.
  2. Skymiles expiration date - No guessing games as to when I’m gonna loose my 69,625 skymiles! I subscribe to the  Delta Insider newsletter, whic means I get a snapshot of my skymiles account activities on a monthly basis sent directly to my gmail account.  The best part is that my miles balance, activites, and expiration date get shown in a miss-it-and-you-are-an-idiot region.  No more logging into my account (like United) and realize that I just lost 14,000 miles.  Or having to email customer service (at NWA) and receiving a long-winded generic reply that didn’t answer the simple question of “when do my miles expire?”  Hopefully the NWA-Delta merger takes the good things from Delta.


One Response to “Why I like Delta”

  1. Nate Says:
    July 18th, 2008 at 11:18 am

    You know what I like? Delta Song. They have actual food on the airlines. You have to buy it, but it’s not even really all that expensive. Like an $8 sandwich that’s actually on the level of something you’d get at Panera. They have a whole menu of stuff, too, so it’s not just one or two things.

    I haven’t flown them in a while, mostly because I haven’t been going where they go, but that was definitely one of the best experiences I’ve had on a plane. Good service, actual food, computer / TV for each seat… you just can’t beat it.

    Mostly I fly whatever’s cheapest, but if more companies started doing what Song does, they might actually get some more business.

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